# Terms and Conditions of Use for Kiboko Store Online Shopping
1. Introduction
Welcome to Kiboko Store, the online shopping platform for Kiboko Enterprises Limited (hereinafter referred to as “Kiboko,” “we,” “us,” or “our”). These Terms and Conditions ensure that all customers (hereinafter referred to as “you” or “your”) use our website and services in a safe, fair, and legally compliant manner. By accessing or using Kiboko Store, you agree to abide by these terms. If you do not agree to these terms, please do not use our services.
2. Acceptance of Terms
By using Kiboko Store, you agree to be bound by these Terms and Conditions. You also agree to comply with all applicable laws and regulations. If you are accessing our site on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.
3. Registration and Account Information
To purchase products from Kiboko Store, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account passwords and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized use of your account or any other breach of security. Kiboko will not be liable for any loss or damage arising from your failure to comply with these requirements.
4. Product Information
Kiboko strives to ensure that all product descriptions, images, pricing, and other information on our site are accurate and current. However, we do not guarantee that product descriptions or other content are completely free of errors. In the event of an error, we reserve the right to correct any inaccuracies, including the pricing or availability of a product.
All products are subject to availability, and we reserve the right to discontinue any product at any time without notice.
5. Pricing and Payment
Prices for products on Kiboko Store are listed in Ugandan Shillings (UGX). We reserve the right to change/update prices at any time without prior notice. The total price including any applicable taxes and delivery charges will be provided to you at checkout.
Payment can be made through various methods available on our website, including mobile payment platforms, Cash on delivey and bank transfers. By providing your payment information, you confirm that you are authorized to use the chosen payment method.
6. Orders and Deliveries
Upon placing an order, you will receive a confirmation email acknowledging receipt of your order. All orders are subject to acceptance by Kiboko, and we reserve the right to refuse or cancel your order at any time. Delivery times may vary based on location and availability, and we will strive to deliver orders within the estimated delivery timeframe.
You are responsible for ensuring that the provided delivery address is correct and complete. If the delivery fails due to an incorrect address, you may be charged for re-delivery.
7. Returns and Refunds
If you receive a product that is damaged, defective, or not as described, you may return it within seven (7) days of delivery for a replacement or a full refund. All returned items must be in their original packaging, and you must provide proof of purchase.
To initiate a return, please contact our customer service team through our website or the contact number provided. Kiboko reserves the right to reject any returns that do not comply with this policy.
8. Intellectual Property
All content on Kiboko Store, including text, graphics, logos, images, and software, is the property of Kiboko Enterprises Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our written consent.
9. Limitation of Liability
To the fullest extent permitted by law, Kiboko Enterprises Limited shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from or relating to your use of Kiboko Store, including but not limited to, any errors or omissions in content, or any loss or damage of any kind incurred as a result of your use of the site.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Uganda. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Uganda.
11. Changes to These Terms
Kiboko reserves the right to modify or update these Terms and Conditions at any time without prior notice. Continued use of Kiboko Store after any changes indicates your acceptance of the revised terms. We recommend reviewing these terms periodically for any updates.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Kiboko Enterprises Limited
Plot Nos. 775, Kyadondo Block 244, Namuwongo, 7th Street Industrial Area, off new Namuwongo Road, Behind Maersk Ltd.
Email: kibokoinfo@kibokogroup.com
Phone: +256 417 100800 | 0706 702293
Thank you for choosing Kiboko Store for your online shopping experience. We appreciate your business!